Frequently Asked Questions LTD prides itself on providing quality products, quality services but first and formost - quality answers. wheter its spirulina related, or otherwise any question - we are seekers of wizdom and knowledge and will share or learn to find the best solutions. please contact us with questions after you go through our FAQ to let us know if your issue is resolved and your question got answered.

Buying Process

If you've completed an order on our website, you should see 2 emails in your mailbox:
1. A confirmation of your purchase containing the order details.
2. A receipt for your payment from Paypal.
We will begin processing your order as soon as we receive it. Processing and shipping time varies according to the shipping method you have selected while placing your order.

Payment & Shipping

We accept payments using paypal's secure checkout mechanism. You can either pay with your paypal account, or if you don't have one, any international credit card will do. If paypal cannot accept your card, please contact us to make a direct purchase over the phone.
We ship to a variety of destinations in USA, Europe, Australia, South Africa and Russia. To find out whether or not we ship to your country, please contact us directly.
That depends on the shipping method you select during the checkout process.
If you choose an air delivery, you can expect your package to arrive within 14-30 business days.
Sea shipping generally applies to larger orders, and may take up to 30 days to arrive.
Sometimes, depending on your local post service - a package may be held by customs. While this may add a few days of delay, it's normally just a technical delay. just remain patient - your package will be freed soon enough and you will receive your goods as promised.
If you've completed a purchase and you can't see any emails from us in your mailbox, please refer to your spam folders. If you still can't find any emails from us, please contact us directly.

Customer Service

Our team is available by phone on sun-fri from 9am to 7pm.
To enquire outside these hours please send us a message and we'll get back to you as soon as possible.
Yes. Our international customer support team can offer advice in Russian, Hebrew, French, Spanish and Tamil. Service in these languages may be a little slower than usual.